If you are using Click-to-Run version of Microsoft Office 2016 the installation will fail. Uninstall the Click-to-Run version and install Office 2016 from UB. Why is the Skype for Business Web App asking to install the plug-in again? If you’re having trouble with the Skype for Business Web App. It’s important to understand that, to have the best experience with Skype for Business on Mac, Microsoft recommends using Skype for Business Server 2015 with at least CU3 installed. Regarding the configuration, make sure you have Server side Conversation History enabled and all the message history settings configured correctly.
Oct 23, 2017 Microsoft is aware of these issues but has not announced a timeframe for resolving them. When using Skype for Business for Mac, Only people who are on your Contacts list can reach you via instant messaging, voice, or video call. There is a workaround, which involves you logging into Skype on a Windows computer. ARCHIVED: Solve audio or video problems in Lync for Mac. This content has been archived, and is no longer maintained by Indiana University. Information here may no longer be accurate, and links may no longer be available or reliable. Use Microsoft Skype for Business to access Indiana University's UniCom service.
Skype For Business Known Issue
Microsoft launched a few days ago Skype for Business on Mac, which can be downloaded here: https://www.microsoft.com/en-us/download/details.aspx?id=54108.
The purpose of this article is to provide the best practices on configuring your environment to get the best experience with this client, these recommendations were provided by Microsoft Beta team. It’s important to understand that, to have the best experience with Skype for Business on Mac, Microsoft recommends using Skype for Business Server 2015 with at least CU3 installed.
Regarding the configuration, make sure you have Server side Conversation History enabled and all the message history settings configured correctly. Below is a suggestion of creating a Policy for that:
New-CsMobilityPolicy -Identity SfBMacMobilityPolicy -Description SfBMacMobilityPolicy -EnableMobility $True -AllowSaveCallLogs $True -AllowExchangeConnectivity $True -AllowSaveIMHistory $True -AllowSaveCredentials $True
New-CsClientPolicy -Identity SfBMacClientPolicy -Description SfBMacClientPolicy -EnableIMAutoArchiving $True
Grant-CsClientPolicy -Identity[email protected]-PolicyName SfbMacClientPolicy
Grant-CsMobilityPolicy -Identity[email protected] -PolicyName SfbMacMobilityPolicy
Also, you need to have Exchange integration completely configured, without the trust configured, Skype4B on Mac will not have a correct behavior.
For that, on Skype for Business PowerShell, run the following cmdlet:
Set-CsOAuthConfiguration -Identity Global -ExchangeAutodiscoverUrl “https://autodiscover.litwareinc.com/autodiscover/autodiscover.svc” – remember that you have to insert here the URL configured in Exchange for autodiscover.
And on Exchange PowerShell, you’ll need to use:
“C:Program FilesMicrosoftExchange ServerV15ScriptsConfigure-EnterprisePartnerApplication.ps1 –AuthMetaDataUrl ‘https://SkypePool01.litwareinc.com/metadata/json/1’ –ApplicationType Lync” – once again, remember to use the name of your Skype Pool here.
For more information and details about the above configuration, you can consult these two articles from TechNet:
Plan to integrate Skype for Business and Exchange
https://technet.microsoft.com/en-us/library/jj721919.aspx
https://technet.microsoft.com/en-us/library/jj721919.aspx
Configure partner applications in Skype for Business Server 2015 and Microsoft Exchange Server
https://technet.microsoft.com/en-us/library/jj688151.aspx
https://technet.microsoft.com/en-us/library/jj688151.aspx
This content has been archived, and is no longer maintained by Indiana University. Information here may no longer be accurate, and links may no longer be available or reliable.
Overview
Use Microsoft Skype for Business to access Indiana University's UniCom service.
For devices supported by UITS, you can change which device Lync uses for audio from within Lync for Mac. If this doesn't work for your device, you may need to try troubleshooting your macOS System Preferences.
Change or configure audio devices in Lync for Mac
If your preferred device was not automatically set as the default audio device when you connected it, you can change it by clicking the microphone icon in the lower left of the main Lync for Mac window, and selecting your device from the pull-down menu.
To change the audio device while in a call, click the microphone icon in the lower part of the conversation window, and select your device from the pull-down menu.
You can also configure your audio device settings in Lync Preferences. In the Lync Preferences window, click the Audio tab.
![Skype for business Skype for business](/uploads/1/3/4/0/134052790/723676590.png)
Information in this section was adapted from The Lync Team Blog's post on hotfix 14.0.3.
Camera troubleshooting
If you are having problems with your built-in or attached USB camera for video chat, quit all applications that use video, and then launch Lync for Mac only.
The built-in camera or other attached camera may be controlled by the first video application launched. Zipped files for mac. Svn client windows. For example, if video applications like FaceTime or Skype are launched before Lync, those applications can be in control of the camera and prevent its use in Lync.
Audio troubleshooting in System Preferences
If you are having audio problems, and you can't resolve them within the Lync for Mac client, you can specify the input and output devices in your system sound settings:
- Open System Preferences and select Sound.
- Select the appropriate settings for 'Output' and 'Input'.
Skype For Business Web App
Each output and input device can have its own level settings. For example, a USB headset will have an independent volume setting from the internal speakers, or from headphones or external speakers plugged into the 1/8' audio out port. The built-in microphone on a Mac will also have a different input volume from a USB headset microphone. Setting the input between half and full seems to be appropriate.
Configure preferences and start over
If other troubleshooting does not solve the problem, it may be necessary to clear all preferences for Lync for Mac and then set it up as if it were a new installation. It is usually unnecessary to reinstall the application. To clear out all preferences and other files associated with Lync:
Skype For Business Mac Connection Issues
- Quit Lync for Mac.
- In your
Home
folder, open theLibrary
folder. Note that macOS hides yourLibrary
folder. To access it:- Press
Command-Shift-g
, or from the Go menu, select Go to Folder... - In the
Go to Folder
drop-down window, enter~/Library
, and click Go.
- Press
- Remove the following files from your
Library
folder:/Users/username/Library/Preferences/com.microsoft.Lync.plist
/Users/username/Library/Preferences/ByHost/MicrosoftLyncRegistrationDB.xxxx.plist
/Users/username/Library/Logs/Microsoft-Lync-x.log
(This file is present only if you turned on Lync Logging.)/Users/username/Library/Logs/Microsoft-Lync.log
- In your
Documents
folder, remove the following:/Users/username/Documents/Microsoft User Data/Microsoft Lync Data
- Optionally, also remove Microsoft Lync History. This will delete saved conversations. For Mac users, the conversation history is not saved to the Exchange account, but instead is saved locally to the Mac. To delete the history, remove:
/Users/username/Documents/Microsoft User Data/Microsoft Lync History
- Open Keychain Access from the
/Applications/Utilities
folder:- Delete any keychains on the left that look like the following, where
emailaddress
is your email address: - In your Login keychain, delete the following, where
emailaddress
is your email address:
- Delete any keychains on the left that look like the following, where
- In the
/Users/username/Library/Keychains
folder, delete all files that look like the following, whereemailaddress
is your email address: